Professional Board Actions and Complaint Responses
When a provider receives notice that a patient complaint was filed with a professional licensing board (Board), or if they receive a visit from an investigator in connection with a board investigation, your license, reputation, and livelihood are at stake. Do not respond alone or proceed under the mistaken belief that you can “talk your way out” by speaking directly with the Board unrepresented.
Our healthcare team has handled hundreds of Board matters over decades and understands how Boards investigate, charge, negotiate, and resolve cases. We craft strategic responses aimed at closing investigations early and, when necessary, provide full-scope defense through hearings, appeals, and defense of administrative complaints.
Who We Represent
Frier Levitt represents a broad spectrum of healthcare professionals and organizations, including physicians, physician assistants, nurse practitioners, nurses, psychiatrists, psychologists, therapists, and other licensed clinicians.
When to Contact Us
Providers should immediately contact Frier Levitt upon receipt of a complaint, inquiry, subpoena, or request for records, or if you receive notice of an investigation, interview, or informal conference. We are also here to assist if you are facing an emergency summary suspension or temporary restrictions, or if there are allegations involving patient care, prescribing, professional boundaries, documentation, or billing.
Our services begin with a rapid assessment of the complaint, risk, and available strategic options. We engage directly with Board investigators and counsel, prepare persuasive initial response letters, and develop strategies for the preservation of evidence and records. We assist with witness identification, preparation, and interview preparation, and provide guidance for Board interviews, informal conferences, and statements. All document production is handled in a HIPAA-compliant manner, with careful attention to privilege protection.
We defend clients against a wide range of allegations, including standard of care and quality-of-care issues, prescribing and controlled substances matters, and professional misconduct charges. Our experience extends to cases involving substance use, mental health, professional impairment, boundary violations, chaperone policies, and sexual misconduct claims. We address informed consent, documentation, and charting deficiencies, as well as telehealth and multistate practice compliance. Our team handles scope-of-practice, supervision, and delegation issues, advertising, marketing, fee-splitting, and corporate practice concerns, as well as HIPAA and privacy breaches, cybersecurity incidents, unprofessional conduct, disruptive behavior, ethics complaints, criminal charges or convictions affecting licensure, and billing, coding, or fraud-related allegations, often in coordination with payers or the Attorney General.
In urgent situations, Frier Levitt can guide you through the difficult process of responding to summary suspensions or emergency restrictions, file petitions for stay, modification, or expedited hearings.
Frier Levitt has worked with Boards for twenty five years and have developed methods and strategies to mitigate sanctions, negotiate penalties, and draft and negotiate consent orders and settlement terms. Our team manages probation conditions, practice limitations, and safe reinstatement pathways, and pursues early termination and modification of orders when possible.
Board matters are so crucial to defend properly because there are collateral consequences and parallel matters that arise from Board discipline, which is public. Collateral consequences include mandatory reporting to the National Practitioner Data Bank (NPDB), which in turn can bring reciprocal discipline from other state Boards as well as inquiries from hospitals, credentialing committees, and payors.
Our firm provides licensure defense across multiple jurisdictions, assists with telemedicine registration and compliance with state-specific rules, and manages issues related to compact participation, portability, and collateral discipline.
Frier Levitt has successfully assisted providers with petitions for reinstatement and license reactivation, monitor and report on probation compliance, and pursue modifications of restrictions and early termination requests. Where available, we seek expungement or sealing relief, and help compile rehabilitation documentation, references, and evidence of remediation.
Our Approach
We take a proactive approach, aiming to close cases at the inquiry stage whenever possible. Our team develops strategic, tailored response plans to mitigate sanctions and protect your career. We are discreet, working to minimize disruption to your practice and reputation, and are deeply familiar with Board processes and personnel. Our comprehensive services ensure that we handle not only the Board matter itself but also all downstream consequences.
Contact Frier Levitt
If you are facing a Board inquiry into a patient complaint or are the subject of an investigation, do not contact the Board or investigator before speaking with counsel. Preserve all related records and communications, notify your malpractice carrier as required, and contact us for a confidential consultation.
Frier Levitt provides strategic, industry-focused legal counsel tailored to your needs. Contact our team today to learn how we can help you.
