In Part 2 of the complimentary 3-part webinar series entitled, “Exploring Hospital and Physician Dynamics: A Primer on Medical Staff Adverse Actions,” Frier Levitt Partners Todd Brower and Alex Keoskey provided a comprehensive overview of managing disruptive physicians and addressing harassment complaints in healthcare settings.
The presenters emphasized that disruptive conduct exists on a spectrum, influenced by factors such as stress, impairment, ego, and professional rivalries. They highlighted the severe consequences of unchecked disruptive behavior, including threats to patient safety, communication breakdowns leading to medical errors, plummeting staff morale, and increased legal and regulatory scrutiny for healthcare institutions.
The webinar detailed how disruptive behavior can result in civil claims, including allegations of intentional infliction of emotional distress and hostile work environment. Failure to address these issues promptly can expose hospitals to discrimination claims, regulatory investigations, and significant reputational damage.
Legal obligations for hospitals addressing disruptive behavior were outlined, referencing hospital bylaws, federal regulations, and common law. The presenters cited important guidelines from the Joint Commission and the American Medical Association (AMA) Code of Conduct. They emphasized the need for clear policies defining disruptive behavior and outlining corrective action processes, referencing New Jersey case law that established legal standards for revoking hospital privileges due to an inability to work cooperatively.
To combat these challenges, the presenters advocated for adopting a comprehensive code of conduct, educating staff, utilizing peer review processes, and implementing progressive disciplinary measures. They underscored the importance of taking appropriate action when behavior is egregious or repetitive, regardless of reporting requirements. The webinar provided valuable insights into maintaining civility and effective communication in healthcare settings, emphasizing their critical role in staff morale and patient care. Watch Part 2 – Civility and Communication: Managing Disruptive Physicians and Addressing Harassment Complaints here.
Looking Ahead to Part 3 – Adverse Action Reporting: The Consequences of a Permanent Record
Mark your calendars for Wednesday, July 10, 2024, when the series concludes with a discussion on adverse action reporting and its long-term implications. This upcoming webinar is particularly valuable for physicians and dentists with clinical privileges, in-house counsel, corporate leaders at hospitals, medical staff leaders, regulatory counsel, and investigators.
Take advantage of this opportunity to gain valuable insights into the triggers, reporting requirements and consequences of adverse action reporting in healthcare settings. Register for Part 3 – Adverse Action Reporting: The Consequences of a Permanent Record here.
